Distortion, echoing, popping noises, one-way audio, dropped calls, and so much more affect voice calls. The voice is not authentic – it’s converted into digital data packets that travel through electronic devices and continue through the carrier network. Once they reach the intended receiver, these packets are converted to an audio message.
A voice app can help you get better sound quality on voice calls, but there are a few things you should do. First, make sure you have the right audio device. You can use the best voice chat app in 2022 – Agora, but if you need to use it for video, you should install the program’s latest version.
Next, you should plug in your USB microphone. USB-connected headsets will give you better sound quality than laptop speakers. The app will use many computer resources, so you should silence your phone while recording. This will help you get better audio quality. Once you have installed the app, you can try the program with voice calls.
When adjusting the levels of your compressors, remember that a fast attack and a slow release time are crucial for a good quality sound. A quick attack will make your vocals sound thick, while a slow release time will give them a punchy sound. Therefore, the attack and release time ratio should be between 1.5 and two. In addition, the threshold of your compressions should be -24dB or two to three dB lower than the original value.
A higher ratio indicates a more muscular compression. There are two types of compression: sibilance and parallel compression. Sibilance is a harsh sound that affects the quality of voice calls. The de-esser and similar compression methods aim to remove the sibilance from the audio signal. However, the former method is usually less effective than the latter. Parallel compression, on the other hand, blends the compressed audio signal with the original one. This gives you a more polished sound.
Relaxing your facial muscles
If you’ve noticed that your voice sounds a little bit muffled, there are a few simple exercises that you can do to improve your voice quality. Try relaxing your facial muscles. If you’re tense, callers can feel it. A calm voice is also easier to understand, so focus on relaxing your face whenever possible.
Investing in an external microphone
An external microphone is the most critical factor for improving the sound quality of voice calls. Unfortunately, the microphone built into your laptop cannot offer the same high-quality audio as a dedicated microphone. If you plan on making voice calls with a microphone, it is best to invest in a headset. Headsets allow you to position better, and the headphones can isolate the audio from background noise.
Another important consideration is the size of the microphone. While most microphones are small, you should still consider the size of your desktop to determine which one will fit best. You should also take into account the space available in your room. You may want to use a boom arm to place your microphone close to your mouth. An XLR microphone may require a microphone stand. But a USB microphone might be more convenient if you are on a budget.
Monitoring call quality
The Internet connection is among the most critical factors affecting the sound quality of voice calls. However, even using a reliable and high-speed connection, packet loss can still result in poor sound quality. To resolve this issue, try to check the system or internet connection’s strength. In some cases, these two steps will fix the problem. If they don’t, you can consider implementing a VoIP phone system that does.
While implementing these techniques, you also need to monitor your agents’ performance. Agents’ calls will reflect their skills and the quality of their customer service. Ensure you have evaluation forms that agents can complete and compare with their managers’ evaluations. Also, agents should be free to discuss their assessments with their managers to get clarification and tips for improvement. Managers should recognize the excellent work of their agents.